Paramount Theatre Live Events

Paramount Theatre Ticket Refund Policy

There are no refunds for ticket purchases to Historic Paramount Theatre ticketed events. By completing this purchase, you acknowledge Austin Area Arts’ policy on ticket refunds.

In the event that a performance is cancelled by Austin Area Arts, patrons will receive an account credit in the amount of the original ticket purchase for the cancelled event minus any service and facility fees applied to the original transaction. All service and facility fees are nonrefundable due to actual costs already incurred by Austin Area Arts that these fees cover.

In the event that a performance is cancelled by a third party presenter (rental), patrons will receive a refund to the original payment method in the amount of the original ticket purchase for the cancelled event minus any service and facility fees applied to the original transaction. All service and facility fees are nonrefundable due to actual costs already incurred by Austin Area Arts that these fees cover.

In the event that the performance shall be prevented by Act of God, physical disability, the acts or regulations of public authorities or labor unions, labor difficulties, strike, civil tumult, war, epidemic, unforeseeable interruption or delay of transportation service or any other cause beyond their or its reasonable control that makes the performance inadvisable, impracticable, illegal, or impossible, Austin Area Arts is not obligated to issue refunds to ticket purchasers.

Policy in effect as of June 26, 2026

Ticketing Fees Information

Online and phone sales are subject to a $2 per ticket convenience fee. To avoid this fee, purchase tickets in person at the Austin ArtWorks Center, 300 N Main St, Austin, MN 55912. Open Tue-Fri 10am-5pm & Sat 10am-3pm.

All tickets prices (online, phone, in person) include a facility fee ($2-$3 per ticket) included in the advertised price. 100% of the facility fee goes back to the Paramount Theatre to help us cover our overhead costs (ticketing fees, facility maintenance, utilities, etc.) and is not subject to any fees by our ticketing vendor. Basically, it helps us keep the lights on and the place sparkling for you!

All service and facility fees are nonrefundable.

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Accessible Seating Information:

Please note that the balcony is ONLY accessible via stairs. If accessible seating is needed and you’re not seeing main floor seats available, please contact accessibility@austinareaarts.org or call 507-434-0934.

For reserved seating shows, you must purchase an accessible ticket in order to obtain accessible seating. We ask that patrons without mobility issues not purchase seats in the accessible seating areas so that we can accommodate all our patrons’ needs. Each of our seven (7) wheelchair spaces has a companion seat that can only be purchased along with the purchase of the accessible wheelchair ticket.

There are also several aisle seats on the main floor that feature a swing-out transfer end panel to facilitate wheelchair transfer or easier transition from a walker to a seat. Please see this seating map for the locations of these swing-out end panels.

For general admission shows, we will do our best to accommodate all requests for accessible seating. However, priority will be given to patrons with mobility issues. Friends and family members may be asked to sit in a section near accessible seating but may not be able to sit in the accessible seating area. For more information, please call us at 507-434-0934.

Want to come to a show but have special needs? Please contact us to discuss mobility, sensory and other accommodations. We want you to participate! Free tickets for care givers may be available. Contact us at accessibility@austinareaarts.org or call 507-434-0934.

For more information on accessibility at the Paramount Theatre and Austin Area Arts, visit our accessibility page.

Group Sales Policy:

Groups can receive a discount of $5.00 per ticket for a single transaction containing 15 or more tickets to a single event. Please call the box office at 507-434-0934 or email boxoffice@austinareaarts.org for group sales inquiries.

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