Class Refund Policy
Classes at the Austin ArtWorks Center have been gaining popularity and have become more likely to sell out. Occasionally, people with class reservations have canceled with less than 48 hours notice. Although we try to contact everyone on the waiting list, sometimes 48 hours is not long enough to refill the classes.
And we get it. Sometimes plans change. To improve class access for everyone, Austin Area Arts is implementing a new policy, effective January 1, 2024.
Full (100%) refunds when a class is 15 or more days away
Half (50%) refunds when a class is 3-14 days away
No refund when a class is 1-2 days/48 hours away
For example, if a class takes place at 10am on January 15:
Full refund from registration date through January 1—15 days before class.
50% refund from January 2-January 13 at 10am—3-14 days before class.
No refund after 10am on January 13—48 hours before class begins.
All those registered for a class will receive email reminders when the period of full refund and half refund are ending. Thank you for understanding this policy change which is needed to give everyone the ability to enjoy our classes.
